Arlo|Smart Home Security|Wireless HD Security Cameras

ARLO Q - CVR Playback issues today. Very slow and unresponsive.

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Apprentice
Apprentice

I'm trying to view CVR content for 7/8/19.  I'm noticing that the ability to move through the timeline is very slow.  I have verified this from a very fast connection.  When I slide around the cursor, it takes at least 5-10 seconds to begin playback.  Sometimes, the timer will freeze but the video will continue playing.  This is on an iPhone 8+ and iPhone 6+ with the latest version from the app store.  

Model: VMC3040|Arlo-Q HD with Audio
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ShayneS
Arlo Moderator
Arlo Moderator

Hi @png

 

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support