cannot connect camera with my iPhone via WIFI

[StanPavel]

I bought the Arlo Q plus camera a few months ago. I used it with my iPhone without a problem several weeks. Then I wanted to connect the camera with the iPhone of my wife and I did probably something wrong. Since then I lost the connection with my iPhone and have not been able to reconnect it again.

I follow the instructions, enter the WIFI name and password, hit the sync button, display the QR, camera chimes, blue LED is blinking slow (not fast) and a few minutes later I get the message that my iPhone cannot be found.  I depressed the factory reset button as suggested, followed the procedures, but with the same result. I have the camera in a different room than WIFI router. Could it be the reason?

[TomMac]

Make sure you phone is on the same network as the Q is linking to...

[JohnWhite2018]

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@StanPavel wrote:

I bought the Arlo Q plus camera a few months ago. I used it with my iPhone without a problem several weeks. Then I wanted to connect the camera with the iPhone of my wife and I did probably something wrong. Since then I lost the connection with my iPhone and have not been able to reconnect it again.

I follow the instructions, enter the WIFI name and password, hit the sync button, display the QR, camera chimes, blue LED is blinking slow (not fast) and a few minutes later I get the message that my iPhone cannot be found.  I depressed the factory reset button as suggested, followed the procedures, but with the same result. I have the camera in a different room than WIFI router. Could it be the reason?

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The same problem!!!

It worked properly before.

And wi-fi network the same as it use to be on both devices.

Please help.

[JohnWhite2018]

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@TomMac wrote:

Make sure you phone is on the same network as the Q is linking to...

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I've tried many times. It doesn't work(

[JamesC]

Are you trying to set up your camera on a new account under a different username? Has the camera been removed from the previous account?

JamesC

[StanPavel]

Thank you for your suggestions, James. I suppose my camera has been removed from my account. It does not appear when I open the account.

I could not find a way how to cancel my existing account and how to make a new one. 

Please, help.

[JamesC]

StanPavel,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC