Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Reply
Discussion stats
  • 3 Replies
  • 4324 Views
  • 1 Like
  • 3 In Conversation
Joe-N
Tutor
Tutor

I recently started having an issue where my camera will activate on motion detection, but the recorded video doesn't show and activity. It recorded audio, such as foot steps and doors closing, but the picture shows nothing. Any ideas why this would happen? It makes the camera pretty useless.

3 REPLIES 3
jguerdat
Guru Guru
Guru
Power cycle the camera. If no help, reset it using the reset button until the LED flashes amber and resync.
Joe-N
Tutor
Tutor

I do that and it helps temporarily. The problem is I don't know it's happening until after I miss an event. And resetting it involved getting up on a ladder.

 

I'm looking for a more permanent solution, like why is it happening at all?

TomMac
Guru Guru
Guru

I would put in a trouble report to Netgear ; https://www.arlo.com/en-us/support/contact.aspx

--------------------------------------
Morse is faster than texting!
--------------------------------------
Discussion stats
  • 3 Replies
  • 4325 Views
  • 1 Like
  • 3 In Conversation