Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Incorrect time zone of library recordings

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abdelrahman Tutor
Tutor

Both my Arlo Q Plus POE has the wrong time stamp for all recordings in the library. They are an hour later, which is UTC +03:00. Although I have set both devices' time zone to UTC +02:00 Cairo. I have also tried restarting the devices with no success.

 

Please advise how to fix this issue?

 

Thank you in advance,

Model: Arlo Q Plus Security Camera with Audio|Ethernet|PoE VMC3040S
Guru jguerdat Guru
Guru

Open a case with support.  It may be a coding error in the timezones.

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DanielT
Arlo Employee Retired

I am escalating abdelrahman's Support case to Engineering.

abdelrahman Tutor
Tutor

Hello,

 

I have just realised something very weird.

 

The time stamp is correct on my mobile but wrong on the web. So basically Arlo's app from AppStore on Android has the correct time but https://arlo.netgear.com/ on the web has the wrong time for videos in the library.

 

 

Model: Arlo Q Plus Security Camera with Audio|Ethernet|PoE VMC3040S
Guru jguerdat Guru
Guru

Is the timezone on the computer set properly?

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