Arlo Q Plus not found on network

[rscof]

Arlo Q Plus is not getting found on network. I plugged in the POE lan cable and the camera has a slow amber LED blinking which means it's ready for setup. When I check my Netgear R7000 router for attached devices, I see the Ip 192168.1.156 has been allocated to arloq-plus. When I login into my Arlo account via a WIN07 Chrome browswer and select 'Add New Device" and select the POE option....the camera is never found...

Suggestions please?

Rick

[TomMac]

Jeff will answer this better....

But in a nut shell, the 7000 at this time does not support the Arlos ( tho it did )... there is a beta sw link that Jeff has , but it's older and I even think he dropped it on his router

[jguerdat]

He's talking a Q+, not wireless.

 I'd reset the Q+ using the reset button until the camera clicks and the LED flashes amber. Remove it from Settings, My Devices and resync.  Also, there seems to be an issue when trying to switch between using USB power and PoE.

[rscof]

Hi guys, thanks for the response.

Correct, I'm using the Q+ - not wireless so using the resync button is not needed.

I did reset the device and still no action...

This camera is the only one on this network howeber I have many other cameras in my account on other/different networks.

This network is on WIN Server 2008 R2 which handles most of the DCHP while the router R7000 handles DCHP for 192.168.1.40/99 So the IP address thats being given to the camera is from the the server not the router.

Hope that helps...

[jguerdat]

It may be that something in your network has blocked any or all ports of 80, 443 or 123 to netgear.com. A possible issue could be BitDefender on the computer you're trying to use to set up the camera or a setting in the router that's other than the default. I haven't heard whether BD affects Q cameras but it sure does the wireless ones.

[rscof]

Thanks for the input. I did verify ports are open, I can also ping the Q+. It would be helpful if I knew what the "Add Device" function is looking for. I also tried to add the Q+ camera via my wireless phone, whcih was connected to same network with no success. 

Still looking for ideas...

[jguerdat]

It may be a bad camera. Swap it at the store.

[rscof]

Ok, I added the Q+ to a different network without a domain controller and it was found just fine.

I now need to issolate the issue when tring to add the Q+ where DHCP is handled by the server and not the router. It seems if the IP address is delivered by the server and not the router the "Add Device" function nevers finds the Q+ ...:(

Better yet, how can I assign a static IP to the Q+

-rscof

[jguerdat]

You'd have to assign the IP address via DHCP since you can't configure the camera. Maybe its just a routing issue?

[rscof]

Thanks for all the input here, however I'm still working the problem.

Here is the landscape...

I have a WIN 2008 R2 server that is the DNS and I have DHCP and WLAN enabled.

I have a Netgear R7000 router for the wireless access and Netgear GS728AP switch with POE

When I attach the Q+ the server assigns an IP address. I see it in the assigned list on ther server and I see it as attached devices in the R7000 with the same IP address. I can ping the Q+ assigned IP address. The Q+ blinks a slow amber waiting for setup.

Does anyione know exactly what the "Add Device" function is looking for and/or is there a log file to see what the setup process is doing.

Puzzled....

[jguerdat]

I can't speak technically butg basically using the Add Device button cause the app or browser to interrogate the network for Arlo devices. Don't know if it's a broadcast or not. Once the camera gets the query, it will respond so you can continue. Maybe you have the R7k set up as an access point? I believe folks using such a setup have had problems.

[rscof]

Thanks again for the input.

I have exhausted all my tricks...

I've forced the DHCP assignment from the R7K router via a reservation for the Q+ mac address, also created reservation on the Win 2008 server which matchs the reservation onthe router. So I have DHCP on a WIn 2008 R2 server with a scope of 192.168.1.100/250 and the R7K router has a DHCP scope of 192.168.1.40/99. This setup works fine for WLAN via the R7K router. The Q+ is assigned the IP 192.168.1.41 from the R7K router - that works! but the 'Add Device" never finds the Q+

The Q+ is fine as I've connected to different/another POE network *without* a domain controler and  updated the Q+ firmware.

At this point I beleive the Q+ does not play nice on a domain controled network and will never be found.

I've configured DHCP to assign a IP from the server and then from the router and Q+ is never found. I even tried to add the device from my phone Arlo app while wirelessly connected to the router....

Has anyone connected the Q+ via POE on a domain controled network using DHCP and an attached external router? - I would guess no...