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About a week ago (start of November 2021) my Arlo Q Plus stopped detecting Motion & Sound triggers when the camera is turned on at the power point, and hence recordings are not sent to Cloud and I'm not receiving Notifications & Emails.
I can connect to the camera using my iPhone app and I can manually record to the Cloud without problems.
I normally have the camera in Armed mode and when I get home I just turn the camera off at the power point and turn it back on when I go out. Motion/Sound detection worked fine for the past four years until about a week ago presumably due to a camera firmware update.
I tried deleting the camera from the app and then adding the device back but it didn't fix the problem.
I eventually discovered that if I Disarm & Arm the camera in the App then the Motion/Sound detection works fine again.
However as soon as I turn the power off & back on then Motion/Sound detection stops working again even though the camera is showing as Armed.
This is a major issue because if I'm out, or away or on holidays, and there is a temporary power outage then the Motion/Sound detection will not work once power is back on.
Is anyone else experiencing this issue and how can I notify Arlo of the issue as my camera is out of warranty and I'm no longer getting support?
This is now a known issue, the Arlo development team is currently investigating this. We will provide an update as soon as we have more information to share with the community.
I don't have an explanation but why not simply use geofencing instead of physically turning the camera on and off?
I think the concern with that workaround is that a short power outage would effectively disarm the camera - though it would appear armed in the app.
If any camera restart has the same effect as the power outage, then a firmware update might also create the same problem.
Another workaround is to create a schedule to briefly disarm/rearm the camera a couple times a day (disarming for 1 minute). That would ensure the camera would eventually re-arm.
@JamesC - I think this is something Arlo should investigate.
Thanks for your reply and suggestion. I have found Geofencing unreliable, but I actually like to test that the camera is working & sending notifications before I leave home.
I have also discovered that another two problems that started so there are three problems.
1. Motion/Sound detection does not work when camera is powered on. (Manually fixed by disarming & arming again.)
2. Email Alerts stopped working even though the option is selected and has a valid email address. Tried adding a second email address but still nothing. They are not going to Spam and they are not blocked. (Push Notifications are working okay.)
3. Even though I have recordings set to 120 secs, the recordings have started recording for only the duration of motion.
Arlo really need to reverse the camera firmware update which caused these issues.
I too have this problem (no motion or sound detected, the recording length has been an issue for many years.) on my Arlo Q plus POE. The recording with this camera has been satisfactory for a long time as long as it is rebooted daily (The daily reboot was required after firmware a few years ago.) Since the 10th at 4 am when it restarts, it has required me to disarm and then arm to get motion/audio to record. The firmware seems to be 1.10.1.0_195_13971f9.
Hello all, I have an Arlo Q (VMC3040) with current firmware (1.10.1.0_195_13971f9). I use my camera daily as I head off to work. My last motion detection was on Nov. 9th 2021. Things I have done to attempt to fix it are restart/reset the device, remove and reinstall, and disarm and rearm alarms. My apartment does not get hot. The camera still works as I can manually record, use the mic for communication, night vision works, and everything basically works. Is the 7 day cloud storage not free anymore? Is anyone else having an issue? I hope there's a solution out there...
This is now a known issue, the Arlo development team is currently investigating this. We will provide an update as soon as we have more information to share with the community.
Hey Tom, thanks for the reply and suggestions. I do appreciate any probable solutions. Unfortunately, neither has worked. I also tried resetting the Q using the small deep button. I am glad to know the 7 day cloud is still going for legacies. But my problem seems to be a real mystery since the camera still works fine...
OK. I will leave it on (except for the nightly reboot) I am putting it on a schedule to change the mode but so far that has been unsuccessful at bringing the recording back.
