ARLO Q: Can't claim this device

[Wkuehnis]

Hi ,

after some hours, my cam is still not connected: After reset, I got the Cam-ID: 4N5266S21ED08

But after this, it always says something like "cannot claim this device".

I tried it with Android Smartphone and with Win10 on a computer.

Can You please reolve this? Thanks.

[TomMac]

Contact Netgear Support

[jguerdat]

Did you try resetting the camera using the reset button until the camera clicks and the LED flashes amber?

[Wkuehnis]

Yes, 

I made reset 3 times now.

It's always the same.

Willi

[TomMac]

As I said, contact support... Usually the problem is the serial number may be locked ot another account and thats why you are unable to reclaim it.

[Wkuehnis]

Sounds nice,

but this site is awful. I can click support, then I come to another page, there I also can click support, and finally I am on the first page again.

It seams, there is no real support.

Willi

[jguerdat]

Did you use the Contact Support link at the bottom of these pages?