unable to claim device

[MoranFamily]

   I contacted the previouse owner and she was unable to remove from her settings the cameras I purchased from her.

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How can I go about removing these cameras from her Arlo profile. Can Arlo reach out to her and remove cameras. Please let me know if this is possible and the steps I would have to take to complete my enrollment. Thank you for your help

Sincerely,

Jose V Moran

[jguerdat]

Open a case with support using the Contact Support link at the bottom here.