Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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"Device of this type cannot be shared" message displayed

So, I have my Arlo Pro setup shared with a couple of family members. I'm trying to add a new one, and after completing the full name and email address and selecting which devices I want to share, the app displays this message on top highlighted in orange: "Device of this type cannot be shared". It doesn't matter whether I select a single camera or all of them + the base station, nothing works.

 

The web app doesn't work either. There's no message being displayed and no other errorrs seem to ocurr, but the invitation never gets sent. 

 

UPDATE: Seems it's been fixed now. Tried a few more times and the invitation got sent. 

Model: VMB3000|Arlo Smart Home Security
Message 1 of 7
Tutor

Re: "Device of this type cannot be shared" message displayed

I am having this same issue.  I am getting an error message in an orange box at the top of my screen that states, "Device of this type cannot be shared".  I have tried multiple times and am getting the same error message.  I have been able to share the cameras on this account previously.  

 

Has anyone found the root cause or a solution to the problem?

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 2 of 7
Arlo Moderator

Re: "Device of this type cannot be shared" message displayed

Hi @MBISHS,

 

Are you experiencing this issue when trying through the Arlo app on your phone and/or web client on the computer?

Message 3 of 7
Highlighted
Guide

Re: "Device of this type cannot be shared" message displayed

Seems to be the manual alarm on mine
Message 4 of 7

Re: "Device of this type cannot be shared" message displayed

Yes, it is the manual alarm. For some strange reason I cannot share it, just the cameras, which is weird beacuse I was able to share it for all my other users.

Message 5 of 7
Guru

Re: "Device of this type cannot be shared" message displayed

Did you also set the access rights for that person?

Message 6 of 7

Re: "Device of this type cannot be shared" message displayed

I just tried it again. The orange alert with the same error popped up, but going back and opening the user setting again shows the base station in the shared devices list. Must be a bug.

Message 7 of 7