Arlo|Smart Home Security|Wireless HD Security Cameras
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"Checking for firmware update failed" error. How to overcome this problem?

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  • ‎2019-04-16 05:42 PM
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rubeck
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‎2019-04-16 05:42 PM

I'm installing a new Arlo Pro system, and the app is trying to update the firmware but it fails continuously. I must have tried 20 times already but it says: "Checking for firmware update failed. The server is taking too long to respond. Please try again"

How can I overcome this problem?

I do not have a connection problem. I have a 1G plan and am watching hulu and working on my computer so I know the connection is working. Is there a problem in the server?

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rubeck
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‎2019-04-16 05:46 PM

Solved. The 21st time I tried, the update worked

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ergibson83
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‎2019-04-17 05:36 AM

Yeah, I set up my new system yesterday as well and ran into the same issue. It finally connected after about 5 attempts. I think they were having issues on the backend infrastructure.

@rubeck wrote:

Solved. The 21st time I tried, the update worked

 

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