Arlo|Smart Home Security|Wireless HD Security Cameras

placed an order and put in the wrong card

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BeachTeach
Follower
Follower

I have no idea where to post this. I placed an order and put in the wrong card, so I need to change the card attached to my order. I cannot cancel and replace the order but I also cannot change the payment method. I cannot find any way to make phone or email contact with anyone from Arlo. This does make me a bit nervous about the purchase now because I don't like to have to hunt to find support. Is there anywhere a contact number is posted or a way to talk to someone in billing? I don't have an "active" account" because the order isn't processed yet. 

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JamesC
Community Manager
Community Manager

BeachTeach,

 

I was able to review your open support ticket concerning this issue and it appears that a care agent was able to assist in canceling the order.

 

Please let me know if you need any further assistance.

 

JamesC