Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Community

Join Now Sign in Help

Reply

I lost all my data on my android phone, had to update it with the new Arlo Secure app. When trying to add a device, it does not find my Arlo Base Station. I have tried on/off, unplugging ethernet, etc... Any suggestions?

1 REPLY 1

@kman1969 wrote:

I lost all my data on my android phone, had to update it with the new Arlo Secure app. When trying to add a device, it does not find my Arlo Base Station. I have tried on/off, unplugging ethernet, etc... Any suggestions?

Are you using the same account you were before? If you are, then you shouldn't need to add device again.

Can you log into the original account from a PC? If so, are you seeing the devices there?

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.