Arlo|Smart Home Security|Wireless HD Security Cameras
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camera firmware refuses to update

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  • ‎2016-12-17 07:10 AM
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Gators63
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‎2016-12-17 07:10 AM
 
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jguerdat
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Guru
‎2016-12-17 07:24 AM

Details.

 

The usual troubleshooting scenario is to power cycle the base and open and close the battery door to see if that causes an update.  If not, remove the camera from Settings, My Devices and resync. ALso, leave the camera overnight to see if the update occurs automatically.

 

A low battery can prevent an update from happening, too.

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JamesC
Community Manager
Community Manager
‎2016-12-20 08:29 AM

Gators63,

 

Adding to jguerdat's response above, some users have had issues completing updates due to poor internet connection. Who is your ISP and what are your download/upload speeds?

 

JamesC

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