arlo pro cams or base can not be added to ap? using iphonex, netgear router and cm3000 i think it is

[d_cooper]

base station power is on, connected to internet, eithernet cable good, using a netgear router and am able to find base station from my router ap, used my iphone x installed ap created new account logged in and still can not add anything? tried adding base staion many times, turned off cell service used wifi only was on same network. idk im lost anything i could try next? Thank you  

[jguerdat]

What are the LEDs on the base showing? You need to have both power and Internet LEDs being green as well as the configuring device (your phone) being on the same network.