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arlo pro base not working

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  • ‎2017-06-15 05:06 PM
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Char139
Aspirant
Aspirant
‎2017-06-15 05:06 PM

i just bought a ARLO PRO (VMB4000 - (not a VMB3000 as indicated in the model field, there was no 4000 model to chose from)).  It worked for about 3 days, but now the base isnt turning on at all.  ive replaced the electrical cord (just in case it was the cord) but that hasnt worked either. 

How do i get the base to work again, or is it defective??

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TomMac
Guru Guru
Guru
‎2017-06-16 05:38 AM

what are the leds showing on the front ?

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Char139
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Aspirant
‎2017-06-18 06:01 PM

they are not turning on - nothing is working.

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jguerdat
Guru Guru
Guru
‎2017-06-19 05:42 AM

If you have no LEDs lighting on the base you have a hardware problem.  Open a case with support using the Contact Support link at the bottom here.

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