Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Why do I not get "push notifications" to my android phone anymore?

I dont get push notifications to my android phone anymore. When I signed on Thursday night, a notice popped up telling me this because my android phone does not get 5.0. I have had my phone for 5 years and it works fine for everything else, and up until the other night, I received notifications when my cameras motion detectors were set off while I was sleeping. Now, no more warning. Tried downloading app but said needed android 5.0 and my phone has 4.4.2 Now I have 5 cameras that dont warn me when something goes on, I have to wait until the next day and check my computer to see what happened. Real Safe for me and my family, HUH!! Now I dont haver $500 just sitting around to get a new phone, and I have 5 cameras that dont do what they have done for 2 years. So what do I do now???
Message 1 of 9

Accepted Solutions
Guru

Re: Why do I not get "push notifications" to my android phone anymore?

Nobody supports older devices and OSes forever. As new devices, both Arlo as well as phones, are introduced and new features are added while old features are removed or changed,  differences occur that can't always be fixed. A line has to be drawn somewhere.

 

First, you can use email notifications instead of push. Not quite the same thing but it works. Second, that old an OS also has security issues so you might want to consider looking into unlocking the phone and installing a newer custom ROM such as LineageOS (lineageos.org). I have an older Nexus 6 that runs well on this. Not all devices are supported but many are - check the list.

Message 3 of 9

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Guru

Re: Why do I not get "push notifications" to my android phone anymore?

It is a factor of how puhes are sent ( it's been changed )

 

But, why don't you use emails to the phone.... they still work on the older OS's

It is just a short time longer to receive ( seconds after the recording completes ) but at least you will get notified.

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Morse is faster than texting!
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Message 2 of 9
Guru

Re: Why do I not get "push notifications" to my android phone anymore?

Nobody supports older devices and OSes forever. As new devices, both Arlo as well as phones, are introduced and new features are added while old features are removed or changed,  differences occur that can't always be fixed. A line has to be drawn somewhere.

 

First, you can use email notifications instead of push. Not quite the same thing but it works. Second, that old an OS also has security issues so you might want to consider looking into unlocking the phone and installing a newer custom ROM such as LineageOS (lineageos.org). I have an older Nexus 6 that runs well on this. Not all devices are supported but many are - check the list.

Message 3 of 9
Virtuoso

Re: Why do I not get "push notifications" to my android phone anymore?

@xmaidenfan :

 

Don’t bother......even with a newer phone, it may not work. I’m using a new phone, running on Android 8, not getting any more push notifications since Arlo changed the app. When contacted support I was told: “it’s your phone......”.

I must be one of very few users affected by this since I haven’t seen too many complaints around the community. I have given up.

 

Message 4 of 9
Guru

Re: Why do I not get "push notifications" to my android phone anymore?

@Paul_FCCL , what phone? Is the permission for phone access allowed?

Message 5 of 9
Virtuoso

Re: Why do I not get "push notifications" to my android phone anymore?

@jguerdat :

 

Asus Zenfone 4;

Android 8.0;

Owned phone, with Arlo app installed and working, for about two years;

81 apps installed, all perfectly working, including push-notifications;

None of the installed apps has required any changes, notifications never stopped;

Initially denied Arlo’s request (strangely worded) for “managing phone and making calls” or something like that, later allowed, with no difference made.

 

No more push-notifications working since changes made to Arlo app. Contacted support, promptly told “it’s got to be your phone”.

This is what I’ve been dealing with.

Message 6 of 9
Guru

Re: Why do I not get "push notifications" to my android phone anymore?

I would reboot the phone, reinstall the app and grant all permissions. It might be worth turning off Google backups similar to the multiple notifications issue (force close, clear cache and data, turn off backups, uninstall the app, reboot, install the app, grant all permissions, enable backups). Beyond that, can't suggest anything.

Message 7 of 9
Virtuoso

Re: Why do I not get "push notifications" to my android phone anymore?

@jguerdat :

Yeah did all that......many times, even tried it on my older phone previously running ok with Arlo app (MotoG, Android 6.0) same problem. At least I know it’s not just a specific phone brand.

Any way, just a matter of time, we’ll see which app update will fix it.

Thanks Jeff, I appreciate your efforts in trying to help.

 

Message 8 of 9
Arlo Moderator

Re: Why do I not get "push notifications" to my android phone anymore?

Hi @Paul_FCCL

 

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Message 9 of 9