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Arlo sync button doesn’t work. When holding down the sync button to add the camera to the base station new, no response from the camera. Tried replacing with different batteries, get a blue light, but nothing when holding down the sync button. Went through tech support, and couldn’t figure it out. Arlo won’t replace since it’s no longer under warranty. Seems like a common problem. Anyone else find a solution?
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Don't HOLD down the sync button, it's a quick press only. ( holding puts the base into a diff state that requires about 3-4 mins to clear itself )
On the camera, you should feel a "click"
Morse is faster than texting!
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Describe your exact process you're using in detail. Maybe we'll spot something.
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Hey KLD10,
Make sure you press the sync button (not hold it down) to see if that helps. When you press the sync button, are you still not seeing any blue LED light?
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My 6 other Arlo devices pair no problem. I am out of ideas. Thanks
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I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.