What is Quality for RECORDINGS Only? Very poor quality

[ldefrenne]

I'm having an issue with viewing Recordings from the Library.   Really bad quality.  Like 320p or something bad.

I didn't see anything stating the Recordings would be recorded in poor quality so I'm very suprised (and dissapointed).     I have 2 cams in 2 very different locations - both are horrible but look OK Live.   My signal is great, etc.

Here's a sample    https://arlo.netgear.com/hmsweb/users/library/share/link/5C96CD8F744204FD_201611

[Flyingramses]

Have you tried placing the camera in different positions?  It looks like it may be facing the sun and the brightness may give poor playback.  I would try that first, I am sure folks on here will be able to advise further, I actually thought you got some great footage there but I agree, the quality could be better.

[ldefrenne]

Yes I tried and it's horrible quality.  Probably not even 480.   

https://arlo.netgear.com/hmsweb/users/library/share/link/8DC9D4CDAE27A5C6_201611

[JamesC]

idefrenne,

What are your internet speeds (download and upload)? Slow speeds could be affected the quality.

What is the cameras WiFi signal strength? Poor signal strength from range or WiFi interference from other devices could also be affecting the quality.

JamesC

[JP_Arlo]

Hi @ldefrenne.  I suspect you may be having the same issue I am having.  Are your video either greyscale or B&W?  Are you in a low light situation?

Here is a link to my issue:

https://community.netgear.com/t5/Arlo-Pro/My-Arlo-Pro-keeps-switching-to-night-mode-even-when-settin...