VMB4000

[Andeyy]

the cameras worked, but stopped working on 04/08/2022. The base is not connected to the Internet

[jguerdat]

A lot more details are needed. What have you tried, what do you see? What has changed? What are the LEDs on the base showing?

[Andeyy]

after it stopped working:
rebooted the base, rebooted the router, connected the base to another provider
LEDs light up green-orange-green
The application says the base is not connected to the Internet

[jguerdat]

Yup, there appears to be a connection problem between the router and Arlo. What happens if you use ping to arlo.com (use a command prompt "ping arlo.com" or a phone app)?

[Andeyy]

I have a second base in a country house and the same problem with it

[jguerdat]

Interesting - is a VPN in use?

[Andeyy]

VPN is not used

[StephenB]

In what country are you located?

[Andeyy]

Russia

[StephenB]

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@Andeyy wrote:

Russia

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That is likely why.  But it's not clear who is disrupting the service.

[Andeyy]

How to solve this problem?

[StephenB]

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@Andeyy wrote:

How to solve this problem?

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Not sure you can.  Maybe a router-hosted VPN?

[Andeyy]

is it possible to connect cameras directly to the base without a cloud service?

[StephenB]

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@Andeyy wrote:

is it possible to connect cameras directly to the base without a cloud service?

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The cameras are connected directly to the base.  But you can't connect to the base without the cloud service.

I'm tagging @JamesC, in case he can clarify if Arlo services are disrupted (or suspended) in Russia or not.

[JamesC · Accepted solution]

Arlo has never sold any products or services directly inside Russia, but a small number of Arlo systems were nevertheless being used in Russia.  In light of the war in Ukraine, Arlo has shut off all services to those devices and will not allow the connection of new devices in Russia.

[VladimirK]

Андрей, добрый день.

Удалось ли как-то в итоге обойти блокировку в РФ?

[Z-Russian]

Arlo, For some reason, ordinary, ordinary users suffer because of your actions, do you want to play politics?

[Vladimir78]

Arlo, for what reason did you decide to block users of your products from Russia? Or do you have a democracy, as ordered, and do you? Did you spit on your product and your reputation?