Arlo|Smart Home Security|Wireless HD Security Cameras
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Andeyy
Aspirant
Aspirant

the cameras worked, but stopped working on 04/08/2022. The base is not connected to the Internet

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JamesC
Community Manager
Community Manager

Arlo has never sold any products or services directly inside Russia, but a small number of Arlo systems were nevertheless being used in Russia.  In light of the war in Ukraine, Arlo has shut off all services to those devices and will not allow the connection of new devices in Russia.

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17 REPLIES 17
jguerdat
Guru Guru
Guru

A lot more details are needed. What have you tried, what do you see? What has changed? What are the LEDs on the base showing?

Andeyy
Aspirant
Aspirant

after it stopped working:
rebooted the base, rebooted the router, connected the base to another provider
LEDs light up green-orange-green
The application says the base is not connected to the Internet

jguerdat
Guru Guru
Guru

Yup, there appears to be a connection problem between the router and Arlo. What happens if you use ping to arlo.com (use a command prompt "ping arlo.com" or a phone app)?

Andeyy
Aspirant
Aspirant

I have a second base in a country house and the same problem with it

jguerdat
Guru Guru
Guru

Interesting - is a VPN in use?

Andeyy
Aspirant
Aspirant

VPN is not used

StephenB
Guru Guru
Guru

In what country are you located?

Andeyy
Aspirant
Aspirant

Russia

StephenB
Guru Guru
Guru

@Andeyy wrote:

Russia


That is likely why.  But it's not clear who is disrupting the service.

Andeyy
Aspirant
Aspirant

How to solve this problem?

StephenB
Guru Guru
Guru

@Andeyy wrote:

How to solve this problem?


Not sure you can.  Maybe a router-hosted VPN?

Andeyy
Aspirant
Aspirant

is it possible to connect cameras directly to the base without a cloud service?

StephenB
Guru Guru
Guru

@Andeyy wrote:

is it possible to connect cameras directly to the base without a cloud service?


The cameras are connected directly to the base.  But you can't connect to the base without the cloud service.

 

I'm tagging @JamesC, in case he can clarify if Arlo services are disrupted (or suspended) in Russia or not.

JamesC
Community Manager
Community Manager

Arlo has never sold any products or services directly inside Russia, but a small number of Arlo systems were nevertheless being used in Russia.  In light of the war in Ukraine, Arlo has shut off all services to those devices and will not allow the connection of new devices in Russia.

VladimirK
Initiate
Initiate
Андрей, добрый день.

Удалось ли как-то в итоге обойти блокировку в РФ?
Z-Russian
Initiate
Initiate
Arlo, For some reason, ordinary, ordinary users suffer because of your actions, do you want to play politics?
Vladimir78
Tutor
Tutor

Arlo, for what reason did you decide to block users of your products from Russia? Or do you have a democracy, as ordered, and do you? Did you spit on your product and your reputation?