VMB3000 My arlo base will not connect?

[kd8yvc]

I connected the ethernet cable to my arlo base ,then I turned the power on. I waited for 2 green light to came on the power light and the internet connection. I went to the arlo app on my phone to search for the base and it will not find the base. I did move the base from one home to another and changed my arlo connection username account to a new one I am not sure if this is the problem since this base was previously used under another username account?

Thanks

[jguerdat]

The original owner must remove all devices from his account under Settings, MyDevices. Then you can claim the base.