VMB 4000 Base Station Will Not Connect To My Mobile App

[Sticks69]

It will not connect to the mobile app.  Everything is solid green it just won't connect.  I have did a factory reset and completely uplugged and restarted the process several times.  Same result "No Arlo devices found".

[jguerdat]

If all 3 LEDs are green, the base is already claimed. When you reset, did you hold the reset button down until the LEDs flashed amber?

[Sticks69]

I reset until all flashed Amber.  Then first light stayed a solid Amber.  I then attempted to connect through the APP.  It stated "No Arlo devices found."  Is there something wrong with the base?

[amtran8454]

Hey sticks. Ya. I was having same issue the past 24 hours. Read the reply and now I’m connected again. But, I waited for the first two lights to turn green and third was a solid amber. That did the trick.

[jguerdat]

If the power LED is amber, nothing will work. It may be the power supply or the base. Since you already reset, open a case with support here for an RMA.

[amtran8454]

Reset. Wait for first two LEDs (from left to right) to turn green (the third will be neither at first) Initially, the first 1 will be amber. You might have to wait a couple of minutes or so for All 3 to turn green. 

[Sticks69]

This worked.  Waited for two green and the third to go Amber and it connected immediately.  Thank you!