Using the arlo pro and pro 2. cameras with the arlo pro base. Showing offline?

[Fred28]

I last used by Arlo pro on January 6 it was working fine . Then i left the country and now I am trying to access my cameras . . I get the message that says that my base station is off-line .!!! Since I am out of the country I can’t reboot my base station I’m sure my Internet is working fine since I am able to access other devices in my house . I am wondering if the new upgrade 2.7.0. Could be at fault or if there’s anything I can do to get my system working . I would be very appreciative of any suggestions or help I can get from the community thank you very much Fred 28

[TomMac]

Could be a number of things...

but if the base is offline, a reboot is needed. Nothing can be done remotely.

Posible future fixes would be a Wemo outlet ( can reboot then remotely if wifi is on ) or a UPS for the base

[Fred28]

TomMac

  thanks so much for youfr reply.

i was just thinking??    What if I was to get my neighbor next-door to just cut off my power supply to the house for a few minutes .   With that reboot the system when He turns the power back on,    or would the base station itself need to be turned on separately??

    Thanks. Again.  Fred28

[Unskilledricky]

I'm also getting the same issue and it’s been happening for the last two to three weeks.   To temporarily fix the issue, I have to reboot the base station and then I can access the system application. Unfortunately, a few hours later,  I get the message that says that my base station is off-line again.  I tried connecting using my iPhone and my laptop, I get the same message.  The base station has 3 green light when this happens and the internet link is fine. Note that when this happens, the physical security cameras do work and do capture movement when armed so I do not think it’s the base station.

[TomMac]

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@Fred28 wrote:

TomMac

  thanks so much for youfr reply.

i was just thinking??    What if I was to get my neighbor next-door to just cut off my power supply to the house for a few minutes .   With that reboot the system when He turns the power back on,    or would the base station itself need to be turned on separately??

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Yes, it may work... but the best way would be a restart after the modem and router are online.

BTW, a ups inline for the base accounts for power outages and will keep the base up and cameras connected... if a pro/pro2 base with a speed stick will also allow it to still capture vids to the backup drive

[Fred28]

Yes I guess I’m just screwed because my  base station is plugged into a pretty good UPS and therefore if I turn the power off to the house it may take more than a day to run the battery down .

 Also according to unskilledricky. even  if I was to trouble my neighbors to go into my house and Reboot my base station I may very well have the same problem happened again.  

 I never had this problem before and I’m thinking maybe it’s because I added the Arlo pro two camera to my system with the Arlo pro one base station.

   Something is amiss.   Hugely disappointing.  

 Maybe next time I’ll just pay for a whole Other system just as a back up.