Arlo|Smart Home Security|Wireless HD Security Cameras
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Unable to contact live chat or phone support

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lmillard
Follower
Follower
‎2020-07-10 03:54 PM

Hi there. Is anyone else having frustrations with the support systems? I have been bumped off the Live Chat after more than an hour waiting at least 4 times, similarly with the telephone call centre. While I do understand that there is reduced staffing it should not impact on the connection time. I have checked my end and there is no issue with connections. I have used landline and cell phones to make calls. The last conversation I had on Live Chat was that I would be contacted within two working days for the resolution to my query. That was over a week ago now. Has their system got COVID-19????

 

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JessicaP
Arlo Employee Retired
‎2020-07-13 11:54 AM

Hi lmillard,

 

Are you still having a problem with your Arlo system? If so, what problem are you having?

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