Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Unable to contact live chat or phone support

Reply
Discussion stats
  • 1 Reply
  • ‎2020-07-10 03:54 PM
  • 421 Views
  • 0 Likes
  • 2 In Conversation
lmillard
Follower
Follower
‎2020-07-10 03:54 PM

Hi there. Is anyone else having frustrations with the support systems? I have been bumped off the Live Chat after more than an hour waiting at least 4 times, similarly with the telephone call centre. While I do understand that there is reduced staffing it should not impact on the connection time. I have checked my end and there is no issue with connections. I have used landline and cell phones to make calls. The last conversation I had on Live Chat was that I would be contacted within two working days for the resolution to my query. That was over a week ago now. Has their system got COVID-19????

 

Labels:
0 Likes
Reply
Message 1 of 2
421
1 REPLY 1
JessicaP
Arlo Employee Retired
‎2020-07-13 11:54 AM

Hi lmillard,

 

Are you still having a problem with your Arlo system? If so, what problem are you having?

0 Likes
Reply
Message 2 of 2
391
Discussion stats
  • 1 Reply
  • ‎2020-07-10 03:54 PM
  • 422 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.