Two Way Audio does not work - VMS4430

[Ultraman1268]

Wheb pressing the Two Way audio and can talk via the Arlo pro unit but cannot hear the response. Any solutions or is this a defect of the Arlo Pro Product

[watchdog99]

are you experiencing this on one or on each camera?

[Ultraman1268]

Tried it on all the 4 cameras and they can hear you when you press the microphone button but I do not hear their response. They also say that what they hear is not very loud.

[watchdog99]

are you sure your firmware is up to date. I read this was an issue a while back and was remedied with a firmware update.

[Ultraman1268]

Hi the 4 arlo pro units have the same firmware version 1.090.0.0_9945

[JamesC]

Ultraman1268,

What client are you using that is behaving this way (mobile app, web browser)?

If using a web browser, do you see the same behavior when trying a different browser (Chrome, Firefox, etc)?

JamesC

[Ultraman1268]

Thanks for your response

I'm using WIndows Explorer 10 on my desktop and i know it does not work with the twoway mic. I am also using my Iphone with OS10.2 I can talk but cannot hear any response. Will the Arlo Pro system support Windows Explorer - that is what I'm using most

I will try Google Chrome upon install - never used it so will check on it

Cheers

Kevin

[Davemedic]

2way audio on arlo pro not working. I hear people/sounds but can't talk to people through cameras. Using iPhone 6s with 10.2.1 software. What's the fix?

[jguerdat]

Right now, use a computer. The apps have an issue that seems to be related to the inability to change the mic gain, which you can do on a computer. I have an open ticket on this from late October with no resolution.

[Bobs619]

I have the same issue. Sounds like there hasn't been any progress to resolve this. Looks like I'll have to return it.

[JamesC]

Bobs619,

What device are you using that is behaving this way? Do you see a difference in behavior when using the web client?

JamesC

[Bobs619]

1. iPhone 6 using built in speaker and mic doesn't work.
2. Web client on pc works
3. IPhone 6 with Bluetooth headphones works

[JamesC]

Bobs619,

I have escalated this topic to engineering for review. I will provide an update when I have more information.

JamesC