Arlo|Smart Home Security|Wireless HD Security Cameras

Two User Geofencing Issue

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tgoulart
Aspirant
Aspirant

Geofencing works reliably about half of the time.  It almost always Arms when the last person is out of the zone, but it does not reliably disarm when one person returns to the zone.  The status of the 2 devices is correct in the app (1 in zone and 1 out of zone), but the system does not reliably disarm.  It is only after I "toggle" to Disarmed and then to Geofencing will the disarming status hold.  It's a hit or miss proposition for me.

 

FWIW, I have a Honeywell Lyric thermostat and geofencing works perfectly, so there is good proof in the market this can work reliably.

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JamesC
Community Manager
Community Manager

Geofencing is designed to operate on a "first in, last out basis". This means that if any device is in the Geofencing radius the "Home" mode will enable, and the "Away" mode should only enable when the last device has left the radius.

 

How does the first in, last out principal work with geofencing mode for my Arlo cameras?

 

For this to work be sure the app stays logged in, is running and location is enabled on your devices. If the app is logged off/not running Geofencing will not work.

When using multiple devices, the secondary devices should be logged into the app via shared account through the "Grant Access" feature so that both devices are logged in using the mobile app. Take a look at this article for more information: How do I add and manage multiple mobile devices for geofencing?

 

If you are having trouble with this, consider refreshing your enabled devices within Geofencing settings. Disable all listed devices, save and then enable the devices again.

Log in to your Arlo Account (the primary) and navigate to Mode > select your Arlo system > edit Geofencing > click "Enabled devices". Toggle all of the listed devices off and save. After you have finished saving, navigate back to "Enabled devices" and toggle all desired devices back on and save.

 

JamesC