Tweed heads

[kmaxin10]

Hi Everyone,

I’m having trouble with my Arlo security cameras. Every time I try to log in, I’m told that my phone is no longer trusted and I need to verify it. A push notification is supposedly sent, but I never receive it.

I’ve double-checked that my phone number and email are correct, but I still can’t get into my cameras. To make matters worse, when I try to access Arlo support, I get an “unknown error” and can’t go any further.

Has anyone else experienced this, or found a way to fix it? Any help would be much appreciated.

Thank you! Karen 

[jguerdat]

The first step is to reboot the phone and reinstall the app. Does that help? If not, what phone and OS version?

[ShayneS]

@kmaxin10 

I have escalated your case & someone from support will be reaching out to you as soon as possible.