Arlo|Smart Home Security|Wireless HD Security Cameras
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Turned on 2 step verification and all my setup/devices is gone. Can't add Base Station back on.

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  • ‎2020-08-21 12:50 PM
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Sherryg
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‎2020-08-21 12:50 PM

Turned on 2 step verification. Went to sign back in and all my setup/devices gone. When I tried to get them back...it is now saying base station not discoverable. Anyone else have prob? What did you do? Already tried unplug/reset etc. Hub lights green...all is same...but not discoverable.

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JessicaP
Arlo Employee Retired
‎2020-08-24 10:19 AM

Hi Sherryg,

 

Try following the troubleshooting steps on this article to see if that helps: Arlo can't discover my SmartHub or base station during installation; what do I do?

 

If that doesn't work, you may need to factory reset your Base Station. You can read here to learn how to reset: How can I reset my Arlo SmartHub or base station to the default values?

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