System goes offline randomly & camera will lock up and battery drains fast. Do I have defective hub?

[davidp9999]

Hello - over the past 6 months my system will just go offline, a camera will lock up and the batteries will go from 80% to 20% over night.  I have tried every suggestion - bought an extender, reset to factory settings, etc etc.  Do I have a defective hub?  Right now I only have 3 original arlo pro cameras hooked up about 50 feet from the base and this is still happening.  Thanks

[StephenB]

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@davidp9999 wrote:

 Do I have a defective hub?  

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What LED status are you seeing on the base when it goes off-line?  https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-base-station-mean

[davidp9999]

The internet and power lights are on - camera connection light is out.
Also - batteries were 100% and today 85%

[StephenB]

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@davidp9999 wrote:
The internet and power lights are on - camera connection light is out.
Also - batteries were 100% and today 85%

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Possibilities I can think of are

• the base wifi is somehow beginning to fail, causing the cameras to disconnect
• something has changed on the connection path (creating wifi interference)
• The power adapter for the base is starting to fail.

I'm thinking it's not the cameras, since all three started misbehaving at the same time

I suggest moving one of the camera much closer to the base station (ideally the one that goes off line most often), and see if it's behavior changes.

[davidp9999]

Thanks - I did that as well. Thinking I should replace the hub. Ok - May I buy a new hub from Arlo? Do you know?

[StephenB]

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@davidp9999 wrote:
 May I buy a new hub from Arlo? Do you know?

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You can  - they all should be compatible with your cameras.  https://kb.arlo.com/000062284/What-is-the-difference-between-each-Arlo-SmartHub-and-base-station  If you plan to get a new camera at some point soon, then a smarthub might be best option.  Note the VMB4500, VMB4540, and VMB5000 don't have the siren.

They are often out of stock though.

[davidp9999]

Thanks for all your assistance. Is there a phone number to call them and order a hub?

[StephenB]

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@davidp9999 wrote:
 Is there a phone number to call them and order a hub?

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Unfortunately not.  They are also hard to find on shop.arlo.com.  The VMB5000 doesn't seem to show up there at all.

Here are a couple of links to two compatible bases:

https://www.arlo.com/en-us/accessories/VMB4500-100NAS.html

https://www.arlo.com/en-us/accessories/VMB4540-100NAS.html

Both out of stock.  Note both have the same price - if that's the case when you purchase, get the VMB4540.

If you google, you can find used bases - of course there is some risk that they won't work properly.