Single camera keeps going offline/won't stay online. Tried removing and re-adding and reset.

[ByeArlo]

Hi everyone, I have four Arlo Pro cameras, yet recently one of them keeps taking itself offline. I don't think it's damaged from the elements as it's in a pretty protected location outside. I've removed and re-added it several times to the base station, and have even factory reset and reconfigured the base station. Each time I take these steps the camera will function normally for a few hours, but then will go offline. I don't believe there's a way to factory reset the individual camera, correct? If not, any suggestions on what I should do? The camera is almost four years old, so if it's "dead" I may just replace it.

[jguerdat]

Swap cameras around to see if it's the location or the camera causing this. If it's the location, check for something nearby that could be interfering with the signal - a device that uses 2.4GHz (not just WiFi) or a metal object that's in the direct line between the camera and base. Moving either the camera or base a bit may produce big changes in the signal.

[ByeArlo]

Thanks for the suggestion! It's a good idea, but I don't think it'll help my situation. This one particular buggy camera is actually closest to the base station compared to the other three I have -- in fact, the one farthest away is almost four times the distance, operates without any problems. The buggy camera is about 8 feet away so the location shouldn't be the issue. Welcome any other thoughts!

[StephenB]

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@ByeArlo wrote:

The buggy camera is about 8 feet away so the location shouldn't be the issue. Welcome any other thoughts!

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I suggest trying it anyway.  There could still be wifi interference.

You can't restart a camera from the web ui or app, but removing/reinserting the battery will reboot it.