Significantly Decreased Battery Life After Eight Months Of Ownership

[ArloUser2468]

My camera batteries initially lasted six months.  Now they last a month at most.  They are all set to 10 seconds recording, at the 'optimal' level (so not full HD).  I have one camera inside the house and this lasts the same period of time - so temperature is not an issue.  I last charged them two weeks ago and they are now at about 42%.

In terms of recording time, I get a maximum of 20-30 seconds of video each day.

The signal from the base station is showing as full.

I have even resorted to using 'schedule' mode so the camereas are only live for a few hours a day.  This has also not helped.

Please can you suggest a solution?

[JamesC]

ArloUser2468,

The Arlo development team is currently investigating reports of increased battery drain. We will provide an update as soon as we have more information to share with the community.

JamesC

[ArloUser2468]

This is not an adequate response.  There are lots of people experiencing the same problems.  You state in your marketing material that battery life is approximately six months.  This is a misrepresentation and misleading the consumer.  One to two months of acutal battery life is inadequate.  I purchased my system from Amazon and will be approaching Amazon to make a complaint, leave an accurate review and also apply for a refund.

[JamesC]

The engineering team has field trial firmware available that should address the battery drain issue you are experiencing. I will send you a private message with details on how to apply for this firmware.

JamesC