Arlo|Smart Home Security|Wireless HD Security Cameras

Second hand used cameras safe?

Discussion stats
  • 1 Reply
  • 2 In Conversation

We’ve just bought a second hand “new in box” Pro camera from eBay.


Given we obviously have cameras for security, can anyone foresee any issues there may be by connecting a camera that someone else may have already connected to their own account or worst case been able to install malicious software?


Is there any way connecting a cam previously aligned to another account could give someone access to our system?


Can I do a hard/factory reset or give Arlo the serial number to check it’s only in my account since we aren’t able to access log files yet?

Model: VMC4030 | Arlo Pro Wire-Free Camera
Arlo Moderator
Arlo Moderator

Hi @Moggs33


If the product is new, you can add it like any other base station/cameras. If the system was in fact used & the previous owner did not remove the base from their account, you will not be able to complete the setup process until the base is deleted from their account.