Arlo|Smart Home Security|Wireless HD Security Cameras

Re: App Issues

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Soup8508 Aspirant
Aspirant
Yeah but can’t view it...so that’s pointless
Wheresmyarlo Tutor
Tutor
Just bought the Arlo pro yesterday and was just on the phone with tech support India for two hours. The motion detection doesn't even work. And it records audio even when audio isn't checked. So frustrated I went and got nest instead
Model: VMC4030| Arlo Pro Wire-Free Camera
karambit Guide
Guide

Is the Sync light on or off/amber or green?

ChristineT
Arlo Employee Retired

Dear Valued Arlo Customers…

 

Following is an update on the Arlo Service interruption.  On Friday November 24, 2017 at approximately 11:00am Pacific time, we experienced a major service disruption which impacted Customer’s ability to access their Arlo Systems.   Services were restored at approximately 2:00am Pacific Time, Saturday November 25 although some Customers may have continued to experience issues for several hours after the fix was implemented.  If you are still experiencing an issue with your Arlo system, please contact support at:  1-(408)-638-3750.  We sincerely apologize for this service interruption and it certainly does not reflect our standards of service availability.  Our technical teams continue to work diligently to ensure services remain available and we are reviewing our internal processes and systems in order to prevent this from happening in the future.  Again, we apologize and thank you for your patience.

 

Arlo Community Team


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Wheresmyarlo Tutor
Tutor
I have returned my Arlo system after yesterday and today. Never will that happen again. After the Arlo not working and then a large issue with the motion sensor, it's back in costcos hands.
Paul_FCCL Virtuoso
Virtuoso

steve_t wrote:

Weirdly, they did post something on facebook but not here!


Yes of course, too bad for us poor idiots who are not on Facebook but decided to buy Arlo products any way. You’d think the “community” would’ve been a more logical place to post something.

RLgreg520 Tutor
Tutor
1.] Bought the arlo pro kit thursday night during thanksgiving.. i charged it all night ..
2.] Friday I Installed it outside in the morning and it went offline in the evening. Took it inside and charged it. no.ticed that the battery went to 0%
3] Saturday i installed it out and it went offline again with battery drained to 0%.. Charged it agsin all night.
4] Sunday morning i installed it outside again.. here i am very disappointed as i am typing my frustrations here.
5.] Tomorrow i am returning this package to Target.. . And will never get an Arlo .....

More: in step 1 during the setup here are the issues that i encountere:
- Device already claimed. I have to reset the base to correct this issue
- authentication server not available. I have to wait till Friday morning and i eventually was able to finish the setup..
Model: VMC4030| Arlo Pro Wire-Free Camera
JamesC Community Manager
Community Manager

RESOLVED: Some Arlo Base Station reporting as “Offline”

 

Following is an update on the Arlo Service interruption.  On Friday November 24, 2017 at approximately 11:00am Pacific time, we experienced a major service disruption which impacted Customer’s ability to access their Arlo Systems.   Services were restored at approximately 2:00am Pacific Time, Saturday November 25 although some Customers may have continued to experience issues for several hours after the fix was implemented.  If you are still experiencing an issue with your Arlo system, please contact support at:  1-(408)-638-3750.  We sincerely apologize for this service interruption and it certainly does not reflect our standards of service availability.  Our technical teams continue to work diligently to ensure services remain available and we are reviewing our internal processes and systems in order to prevent this from happening in the future.  Again, we apologize and thank you for your patience.

 

JamesC