Router sees base but App will not connect

[BlackWidow]

My old base station was connected and I had no issues. I bought the Arlo Pro and unfortunately I removed my old base and cameras. My ISP says they cannot open outgoing ports 80 and 443. But those ports were not open with the old system. How can I  connect the VMS4000 base station? My router sees it and I can ping the IP address. Yes I have talked to tech support and reset the router and base station many times.

[StephenB]

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@BlackWidow wrote:

My ISP says they cannot open outgoing ports 80 and 443. 

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That's not the problem.  More likely you have a used base, and the previous owner didn't remove it from their account.

Can you add back the old base?

[StephenB]

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@BlackWidow wrote:

My ISP says they cannot open outgoing ports 80 and 443. 

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That's not the problem.  More likely you have a used base, and the previous owner didn't remove it from their account.

Can you add back the old base?