Recording from cameras stopped working. Can see everything but cannot connect to camera.

[patti_henderson]

Over the weekend, recording from the camera's have stopped.  I can see everything but the devices view shows all of the status icons grey, re-sync says it works but I cannot connect to the camera to test video settings, eventually get a camera is not connected error. Batteries were charged this morning (27%).  I've restarted, removed and re-added the base station and did a reset.  Still no communication, eventually all lights are green, the sync process appears to work but it lies.  It does take the base station almost 8 minutes to become accessible, is it hardware failure?  It is 3 years old.

I am at a loss what to try next.

Thanks!  Patti

[JessicaP]

Hey patti_henderson,

What phone device are you using to see the error? Is this also happening on the web client on your computer?

[patti_henderson]

Thanks Jessica, it's all on the web portal (and I tried most of the browsers).  This morning, I went to move the base (the camera light still flashing ambers) and I accidentally knocked it to the floor.  A few seconds later, it flahsed then turned solid green and when I logged into the portal I could see the cameras.

I moved it back to it's usual location and its still working.  I am assuming there is a short from the power supply.  It's out of the way but people here tend to mess with stuff and then pretend they didn't do anything.  I think I'm good for now.