Pro won't record anything. Video and audio is set up and receiving notification.

[DavidCreech]

I have the Arlo Pro with 3 cameras. Ive had it since last Tuesday and it will not record anything. Video is set up Audio is set up I get notifications of motion but there is never a recording. any suggestions?

[jguerdat]

Can you live view and manually record from there? Have you checked to verify that the active mode is not Disarmed? Do you have a subscription to Arlo Smart?

[DavidCreech]

I can view live can not record anything. I only have the 3 month free trial at this time.

[jguerdat]

What about the active mode? Use the Mode selection, click on your base and see what mode is checked.

[DavidCreech]

This is what I have?

[DavidCreech]

just says armed

[jguerdat]

You can try removing and resyncing the camera to see if that helps or use the Contact Support link at the bottom here to see what they say.