Arlo|Smart Home Security|Wireless HD Security Cameras

Pro died on me with no lights. Was offered 30% off on a new one.

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princealbert
Tutor
Tutor

I have been in discussion with Arnold chat but was completely cut off.my arlo pro died on me no lights or anything .completely useless now..I understand that with one year warranty...should be 5 on the camera..I was offered a 30 percent discount on a new one..on the chat..but now I must call them physically..well its very upsetting to be offered 30 percent then be told I must call them ..I don't have U.S. calling on my phone..I totally think they just want to get rid of you and not find solutions to your problems..ignorant totally..they could have a number for Canada...I'm sure arlo is sold in Canada.

Model: VMB4500 | Arlo Pro/Pro2 Base Station
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TomMac
Guru Guru
Guru

Sorry to tell you , warranty has always been a year on hardware...

better than some companies that offers 90 day , like many with electronics .

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Jason1971
Tutor
Tutor

Open the battery door and check the ribbon cable from the usb port.  
Where the cable bends, i bet its is broken or at least split.  Let me know what you find.

jguerdat
Guru Guru
Guru

If it's the ribbon cable, you can still charge the battery in another camera or use the external charging station. The cable provides only charging. I would try a known good, freshly charged battery before declaring the camera dead.