Arlo|Smart Home Security|Wireless HD Security Cameras
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Pro camera has broken motion detection. Got stuck in recording (orange light on) &stopped working.

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motionbroken
Aspirant
Aspirant

1 out 5 camera with broken motion detection. it got stucked in recording (orange light on) and stopped working. i have done allthe trouble shooting. please send replacement. i only had it for 1year. not good for your company

4 REPLIES 4
TomMac
Guru Guru
Guru

Not knowing what you have done other than "all troubleshooting"...

 

Pull battery, replace. Then use remove device for camera to delete and  reboot base via the power button ( off-on ) then bring  camera back as new ; add device

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Morse is faster than texting!
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motionbroken
Aspirant
Aspirant
hello mr Guru! i've done it about 324 times and still no luck. please send me a replacement. Arlo should not have issues with sensor after couple of months
jguerdat
Guru Guru
Guru

This is a user forum, not official support. If you think you have a hardware problem, use the Contact Support link at the bottom here. However, if the motion icon is amber all the time, try clearing the cache for the app and/or browser you're using.

motionbroken
Aspirant
Aspirant
not worth the money! don't buy arlo!