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Pro base station Solid amber light on Camera icon - Device status "Offline"

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darolle
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Follower

WIN_20190925_02_38_12_Pro.jpgarlo offline.jpgJust bought a new ARLO Pro with the base station that came with three cameras. During the device setup APP on my phone, it detected the base station and attempted a firmware update that failed. I retried the update, waited about half an hour but there was no change. I powered the base off then back on but it comes up with a solid amber light on the light with the camera icon. I restarted a number of times with the same result. I then did a manual reset with the reset button but the Same Result. Just got this console so please tell me there is an easy fix for this

Model: VMB4000 | Arlo Pro/Pro2 Base Station
StephenB
Guru Guru
Guru

One option is to exchange the system with the seller.  Another is to contact Arlo support: https://www.arlo.com/en-us/support/contact.aspx