Arlo|Smart Home Security|Wireless HD Security Cameras

Outdoor Adaptor Recall Notice from Consumer Product Safety Commission

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96708 Apprentice
Apprentice
96708 Apprentice
Apprentice

Does anyone who has filled out the form already know if NG is paying for the return shipping?

Also, what good is a recall if NG has no alternative, no replacement product on offer? 

CaptC Star
Star

96708 wrote:

Does anyone who has filled out the form already know if NG is paying for the return shipping?

Also, what good is a recall if NG has no alternative, no replacement product on offer? 


Recalls are usually about safety and so consumers sometime have to wait for a replacement. Just look at what happened with the aribags where it took years for all of those to be replaced.

96708 Apprentice
Apprentice

Then NG should buy back the cams at cost for customers who can only use them with the wired option outdoors.

96708 Apprentice
Apprentice

and 2) fix IFTT and 3) fix the ticking noise with the cams. When do we get some respect? What does it take to get action from NG?

Model: VMC4030| Arlo Pro Wire-Free Camera,VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
96708 Apprentice
Apprentice

Been months since the FIRE issue was brought to NG's notice. Been months since they dragged their feet asking for people to return it. But where in the F is the replacement? How long does this s take to resolve?

Model: VMC4030| Arlo Pro Wire-Free Camera
Guru jguerdat Guru
Guru

Really? Do you want a leaky seal and a fire or a properly designed piece?

tnmom2amk Tutor
Tutor

Has anyone actually received the return label & package to return the charger for a refund fter submitting the request? It's been 3 weeks and nothing. I've got 2 chargers that are both crap.

96708 Apprentice
Apprentice

I need answers and a resolution -- not a fanboy response.