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One of my 2 Arlo Pro cameras doesn't detect motion. Should flash yellow on test but doesn't.

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PatricT
Aspirant
Aspirant

Bought Arlo Pro base with 2 cameras some months ago and placed inside the house. One of the cameras don´t detect motion and when I log in the app to test the motion, there should flash yellow but do not. I have reset and reinstalled to the base several times but same issue?. Latest firmware on place. The other camera works and detects motion (even that I am a little disappointed that i takes quite many seconds before it starts to react/ record.  Both cameras installed with highest motiondetectection (100%).

Anyone have a clue ??? 

 

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StephenB
Guru Guru
Guru

@PatricT wrote:

Bought Arlo Pro base with 2 cameras some months ago and placed inside the house. One of the cameras don´t detect motion and when I log in the app to test the motion, there should flash yellow but do not. I have reset and reinstalled to the base several times but same issue?.


Sounds like a failed camera to me, so I would contact support: https://www.arlo.com/en-us/support/contact.aspx