Offline and Horrible Night vision output..low light
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I just got 3 cams. One IR lights come on but doesnt illuminate anything..i do see a white spot on a leaf but thats it.. My front door one.. Illuminates up to 30 feet..
My other problem. Different cam. Batt drain after 15 min then offline.. WTF.. At first All Great reviews about Arlo.. And then this.. Looks like im not the Only unhappy customer..
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SOunds like possibly some bad cameras. IR illumination is short range and how it shows up depends on the surroundings and other lighjts in the area. However, if the camera has a night vision issue, all bets are off. Swap the cameras to see if the issue stays with the camera.
Battery life can be either an issue with the camera or the battery. You can swap batteries between cameras but the end result is the same. You'll either need to open a case with support or swap the system at the store.
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Contact Amazon and ask for a replacement due to defect. Typically they ship out immediately and give you some time to return your product so you can use the new box for the old camera/system. Or just pack it in your own proper container to return - the box really isn't necessary.
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I recently purchased a 4-camera kit from bestbuy.. 1 of the cameras exhibited the exact same problem described here. Its as if it was not picking up the IR lights or something.
Was very close to returning the camera until I noticed that its FW version was not updated like the rest of the cameras. For whatever reason it was not getting notified of a FW update, until I deactivated/removed the camera, and re-added it to the system. Now with the latest FW as of this date (1.092.0.1_11504) its working marvelously!
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