Offline / Arlo Pro and Pro 2

[habconsult]

In an appartment with 2 floors I have 2 base stations (1 on each floor) with 5 Arlo Pro cameras connected to each base station (totally 10 cameras). About 1 week ago suddenly the base station and cameras on floor A appeared as 'offline', whereas the ones on floor B were still working normally. After reinstallation of all cameras on floor A the cameras on both floors worked but the following day, the base station and cameras on floor B now appeared 'offline'. We then reinstalled all on floor B and everything on floor A and B worked for a few hours but in the evening the cameras on floor B were suddenly 'offline' again (the cameras on floor A continued to work normally). I must add that the whole installation and reinstallations were done by a professional. How can this happen? Were there any updates in the past 2 weeks? We are puzzled and shall appreciate your help and guidance. 

[jguerdat]

First, you need to determine if the systems were actually offline. What were the LEDs on each base showing when "offline"? If all were green, it's a display issue. Logging out and back in as well as trying both the app and a browser are valid troubleshooting attempts. Power cycling the bases will frequently work, too, just more of a brute force attempt.

If the LEDs are not all green, that's a different story which may related to recent firmware issues.

[habconsult]

Thank you for your suggestions but nothing helped. In the end we had to start from scratch by re-installing the wifi system, the arlo base station, as well as all cameras. For the last 6 days all has been working ok. So, let's hope for the best. Thank you anyway