Arlo|Smart Home Security|Wireless HD Security Cameras

Not showing what the OS is for Arlo pro camera and basestation

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Lightningbolt
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So wondering if someone changed my OS on my basestation and cameras or hacked me! Because I go to my WiFi and devices that are connected to it and it gives me a list… for my Arlo it tells me  the device name netgear it’s connection and for the OS it says N/A ? Why? For my other devices it gives me all the info! Can someone give me the reason? I have two cameras associated with the basestation also how do I know if the firmware is up to date? TIA

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StephenB
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@Lightningbolt wrote:

 for my Arlo it tells me  the device name netgear it’s connection and for the OS it says N/A ? Why? 


Nothing is wrong here. OS detection in the router isn't something that is guaranteed to always work correctly.  The detection simply doesn't work with the base, so it says N/A.

 

The camera connects to the base wifi, so the router doesn't "see" it at all.

 

You can see the firmware of the base and the camera in the Arlo App, and also on my.arlo.com