Not recording to cloud since July 14

[goldbondx]

My Arlo Pro is no longer recording events to cloud even though I am receiving notifications on my mobile. This stopped July 14th.

[jguerdat]

Do you have a USB drive plugged into your base to see if videos have been recorded? Have you tried both the app and a browser?

[goldbondx]

I am not using USB and the camera randomly stopped recording on 14th while still receiving notifications via app on android. 

[JamesC]

goldbondx,

Consider a base station reboot using the on-off button. Do you still see the same behavior?

JamesC

[Madgud]

I've got the exact same problem, receive notification but no video is being recorded.

I've rebooted the base station. Even unplugged the power cord and still no change.

Any help would be much appreciated.

Thanks

[jguerdat]

Open a case with support here. This something that can't be fixed via a user forum.

[GoldenPaws]

I am havIng the same issue. Getting push notifications but there is no video recorded. I called support and they couldn’t help me. I’ve had Arlo pro for less than a week!!! It worked fine up until the last few days!

[jguerdat]

How are you trying to view them? Through the link in an email notification or via the library using either the app or a browser? Have you tried both the app and browser? If using the library, is the filter set? The funnel icon at the top should be empty, not filled in. If filled in, select it, clear/reset and save. Any luck?

[mhnatt]

Exact same issue here. Notifications via the app but no recordings nor emails. This is not 100% of the time as o have a few recordings but roughly 90% of the time (same cameras). Have tried all of the following:

1) made sure firmware and software on all devices up to date.

2) rebooted base station

3) verified all rules of Armed set to record.

4) went into rules and turned recording off, then on again to trigger the Save button to save/update.

5) I have the Arlo Pro 2 setup in theee different states and this problem only occurs on this one particular location. So it cannot be my app since all three locations are under my same account AND nothing changes from when it was working until it was not. Initially I though the cold temperatures however my other two locations have been in much colder temps lately.

Evidently this issue is happening on others. What have they found as the solution?

Thanks

[jguerdat]

Verify that your firmware versions are the latest.

[mhnatt]

See #1 in my list above.