No push notifications to iPhones or ipad

[Odusbulldog]

I have an arlo pro with 5 cameras - all was working fine until last night - now I no longer receive push notifications to our iPhones or iPad.  We have reset the entire system and still no push notifications. I receive emails but can not get my emails to alert my devices. Any help?

[jguerdat]

Seems to be a recent iOS issue.  Open a case with support using the Contact Support link at the bottom of the desktop versions of these pages.

https://www.arlo.com/en-us/support/contact.aspx

[jcwrks]

Ongoing push notifications thread here: https://community.netgear.com/t5/Arlo-Pro/Push-notifications-no-longer-working/td-p/1189007/jump-to/...

I'd be more inclined to think it's a Netgear issue for two reasons

1) I updated to iOS 10.2 four days ago and push notifications worked until this morning

2) There are new features available (record until motion stops max 300 sec) even though the firmware version is the latest (1.8.2.4_10232)

[serghe]

My system didn't record any motion this morning on all 4 cameras. I restarted and now 3 are recording motion, but no notifications. Still trying to figure out what to do with the fourth one.

[Kulit1234]

Same here. It all happened last night.So my push notification stopped working on all my apple devices. It still sends me email but push notification quit working after 2 weeks. I have all the notification on and had deleted the app and reinstalled. I turned off and in my system too to have it reboot but still none. Its just not my iphone but my husband and ipad as well. We have the arlo pro 4 cameras. It was working fine for 2 weekes until last night

[serghe]

Are you still getting recordings from all cameras?

[Odusbulldog]

All five cameras operate as they should just no push notifications to iPhone or iPad. Emails are being sent as they should but can't get email to alert me that I have an email.

[Kulit1234]

Got emails and recordings but no notifications

[Joeymal]

Only one of my 4 cameras are recording on top of the. push notifications not working with no statement acknowledging the problem from arlo at all on any of their social media outlets or even here on this site I can't help but feel that my 700 dollar investment really isn't worth the hassle I'll be returning my system today

[serghe]

All my cameras are working now. Still no push notification 

[Odusbulldog]

So is NETGEAR getting these reports or do I need to contact them another way since some many of us are experiencing the same issue?

[DaveWoj]

mine doesn't work either as of this morning.

[Odusbulldog]

Hello - not sure what was the fix but my push notifications have started to work properly again on my arlo pro system. Thank you to everyone for your input and support assistance!! I hope your systems are working again!

[DaveWoj]

Mine is also working again

[JamesC · Accepted solution]

This issue has been resolved. Users may need to log out of their iOS app and log back before push notifications start working again.

Thank you all for your patience in this process.

JamesC