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No Sound Notifications from Arlo Pro on iPhone 6s when screen is locked

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DavyR
Aspirant
Aspirant

If I am using my iPhone, Arlo alerts have banner and sound.

When the iPhone is idle with screen locked, only a banner shows: no sound.

I've reset base station, uninstalled and re-installed app, shut down and restarted phone, cleared cache, etc.

Any help would be appreciated!

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JamesC
Community Manager
Community Manager

DavyR,

 

Check your do not disturb settings on your iOS device. It sounds like your device is set to silence when locked.

 

JamesC

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2 REPLIES 2
JamesC
Community Manager
Community Manager

DavyR,

 

Check your do not disturb settings on your iOS device. It sounds like your device is set to silence when locked.

 

JamesC

DavyR
Aspirant
Aspirant

Thank you so much JamesC!  You are right. The DND switch must have been turned 'on' automatically during an IOS 11.1 upgrade- I noticed that I didn't get sound from an incoming text this morning and so looked into it.  I very much appreciate your help!