No Sound Notifications from Arlo Pro on iPhone 6s when screen is locked

[DavyR]

If I am using my iPhone, Arlo alerts have banner and sound.

When the iPhone is idle with screen locked, only a banner shows: no sound.

I've reset base station, uninstalled and re-installed app, shut down and restarted phone, cleared cache, etc.

Any help would be appreciated!

[JamesC · Accepted solution]

DavyR,

Check your do not disturb settings on your iOS device. It sounds like your device is set to silence when locked.

JamesC

[DavyR]

Thank you so much JamesC!  You are right. The DND switch must have been turned 'on' automatically during an IOS 11.1 upgrade- I noticed that I didn't get sound from an incoming text this morning and so looked into it.  I very much appreciate your help!