New recordings not showing in library suddenly

[Mat_S]

I am having a problem all of a sudden where no mew recordings are showing in the library. Only just started happening. Cameras have been operating perfectly since i got them 5 months ago. Now just overnight no new recordings show in library. Has there been some sort of update? My Arlo app got updated a couple of days ago but it was fine after that... only started with issues 12 hours ago.

[mocodi]

Same here. Got an e-mail alert 7 hours ago (local time 12:19 AM), went to check the video in the library and it wasn't there, which is highly unusual.

However, I just triggered the motion detection on a camera, and not only did its recording show up in the library, but the missing one did as well.

[Mat_S · Accepted solution]

Update... looks like whatever the issue was has been fixed ... all showing now in library, including ones that were missing during the last 12 hours. All good. First glitch in 5 months!

[Jeff3113]

The library icon shows there is a recording in there. But none exist when accessing it.
Just started. Worked OK first 24hrs.

[jguerdat]

Try power cycling the base.

[Jeff3113]

Yes. Did that. Still no videos. Then power cycled my phone. They ALL showed up.
Of course by that time 15-20 minutes had passed. Likely the base unit did the trick along with the time.
Now back to "normal".
Thanks.

[MarkCecil]

Look at your library in the top left conner and make sure you aren't just looking for recording from only one camera

[Jeff3113]

Yes. It was showing a number inside the oval for the specific camera. When selecting that, it indicated no recordings. A reboot may have been the answer. They all showed up at once.
Thanks