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New Arlo Pro owner, Arlo base blocking Wifi / Internet Router access

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  • ‎2017-04-19 10:42 PM
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Tonizzle00
Follower
Follower
‎2017-04-19 10:42 PM

Hi,

 

I just received my Arlo Pro set and followed the installation set.  When I connect the Arlo station to my router (Verizon FIOs) via an ethernet cable, it completely blocks all internet access and takes down my network.  Any idea why that is?

 

I've tried to turn off the Arlo then plug in the ethernet cable, same result.  When I remove the ethernet cable, it works just fine.  What is it and how do I fix?  

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steve_t
Master Master
Master
‎2017-04-19 11:03 PM

Are you making sure to plug it into a LAN port and not the WAN port?

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jguerdat
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Guru
‎2017-04-20 04:08 AM

Try a different cable and port.  If nothing changes, open a case with support.  I'm not at all sure a base that's connected via Ethernet but turned off can cause an issue but...

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