Netgear Arlo Pro vms4430

[KSShelly]

Cannot sync app with equipment-

[ShayneS]

Hi @KSShelly

Can you provide a little more detail regarding this?

[KSShelly]

When I try to connect app & base model, it says it cannot find any devices. I have rebooted base station and tried several times with no luck

[jguerdat]

Still need a lot more details. WHat are the LEDs on the base showing? Is this a new installation? Are you on a device that's connected to the same network that the base is connected to? What have you tried? What do you see?

[KSShelly]

All lights are on, it is connected to our router. I spent almost an hour on phone this morning with tech support, then they told me to call back tomorrow. Not very happy with that, I am sending it back and a replacement is on the way. Hopefully that will help. Thanks for trying to help me, sorry I really didn’t know what I needed to describe on here.