Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

My Phone Says Devices Are Offline

Reply
Discussion stats
  • 1 Reply
  • ‎2019-04-10 12:36 PM
  • 609 Views
  • 0 Likes
  • 2 In Conversation
Verneta
Aspirant
Aspirant
‎2019-04-10 12:36 PM

Hello , installed three cameras n router without an issue ! Been running great until yesterday : we had a power outage n now my phone states we are offline ! HELP PLEASE

Labels:
0 Likes
Reply
Message 1 of 2
609
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2019-04-10 12:54 PM

Power outages have proven to be problematic. Trun the router and base off and then back on, in that order, letting the router fully boot before turning the base on.

 

Also, consider a UPS for your modem, router and base. Not only will this prevent the problem for other outages but will also keep Arlo and your network working so you have continued protection during that outage.

0 Likes
Reply
Message 2 of 2
607
Discussion stats
  • 1 Reply
  • ‎2019-04-10 12:36 PM
  • 610 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.